Solvemate blog

January 7, 2021

How chatbots are getting smarter with NLP

  This article is going for a deep dive into the technology that makes a great chatbot. How do we build the perfect...

Belal | AI, Chatbots

December 3, 2020

5 customer service trends that will skyrocket your CX in 2021

  Let’s face it: 2020 has been quite an unusual year that nobody could have predicted to turn out like this. Many...

Christian | Webinars, Customer Service

November 26, 2020

5 Ways to Boost Remote Service Agents’ Productivity

  This year, 74% of companies let their customer service agents work remotely, and 70% of them want to keep this option...

Adrien Lemaire | Customer Support, Customer Service, Service Experience

November 19, 2020

Why automation and personalisation are the perfect match

  Customer centricity has been a trending topic in the business world for a while. As a result, most companies have...

Friederike | Personalisation

November 5, 2020

Beyond Agile: Empowering customer care

  When I joined Solvemate as Head of Engineering in March 2020, two exciting challenges were waiting for me, of which...

Alexander | Insider, Customer Service, agile

October 15, 2020

Ultimate guide to boost your self-service strategy

  Did you know that 64% of customers go straight to self-service options to solve their request rather than trying...

Karen | Customer Experience, Service Experience

October 1, 2020

How developing a great engineering culture helps improve customer service

  It’s not about the tools, it’s about the people. Those who are building Solvemate’s customer service automation...

Bogdan | AI, Customer Service

September 17, 2020

4 must-have skills of a chatbot to make customers happy

  Ever had a frustrating experience with customer service? Microsoft's Global State of Customer Service Report 2019...

Jürgen | Customer Service, Chatbots, Integrations

September 3, 2020

Busted: 5 common myths about chatbots

  The customer service chatbot market is still growing and finding its place in the world. 

Bisho | Chatbot, Customer Service, Customer Experience, Service Experience, Chatbots

August 20, 2020

6 things we learned shadowing customer service agents

  Customer service is close to our heart. Both support agents and customers are at the core of what we do. 

Karen | Insider, Chatbot, Customer Support, Customer Service

August 6, 2020

Automation gives consumers what they want (4 insights from customer service leaders)

  The sales team here at Solvemate talks to a lot of people: customer service representatives, operations managers,...

Kelly | Customer Service, Customer Experience, Service Experience, Chatbots

July 23, 2020

How retailers can reduce customer service enquiries during peak season

  Retailers across the globe will already be preparing for the high demand of peak season. But what can they do to...

Laura Physicks | Customer Support, Customer Experience