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Customer Support

What makes a great customer experience?

Customer experience is a hot topic across industries, and for a good reason: it contributes massively to your bottom...
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Customer Support

Let's talk about customer service

It’s the all too familiar customer experience. We’ve all been there.   “We’ll get back to you in 3-5 business days.”...
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Chatbot, Customer Support

5 requirements for a successful chatbot project

Many companies are interested in leveraging AI for their business, in particular for automating their customer service....
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Customer Support

Why your self-service channel is underperforming (and what you can do about it)

This certainly isn't news anymore, but customer behaviour and expectations have changed dramatically in the last years....
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Customer Support

How to rock customer service in 2019

 As the new year has just started - it's a great opportunity to think about the year ahead and see if we have our...
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Product

Meet the new Solvemate Widget

We work in close collaboration with our Solvemate clients to stay on top of how the virtual agents perform on their...
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Chatbot

7 Questions to Ask Before Choosing a Chatbot Provider

The chatbot industry is still full of confusion. These 7 questions will support you in your search for the right...
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Customer Support

3 Qualifying Questions for Chatbots in Customer Service

Not all customer service organisations should invest in chatbots. Answer these 3 questions before even considering it....
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Chatbot

AI: The next step for optimizing your product and customer experience

Don't be fooled by the hype surrounding AI. Learn how to best use it to benefit your business.   When selling any...
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Chatbot

AI: Your New Best Colleague or Employee

AI is more than just a buzz word: In the workplace, we’re already seeing it affect major transformations.   Smart AI...
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