This year, 74% of companies let their customer service agents work remotely, and 70% of them want to keep this option...
Customer centricity has been a trending topic in the business world for a while. As a result, most companies have...
When I joined Solvemate as Head of Engineering in March 2020, two exciting challenges were waiting for me, of which...
Did you know that 64% of customers go straight to self-service options to solve their request rather than trying...
It’s not about the tools, it’s about the people. Those who are building Solvemate’s customer service automation...
Ever had a frustrating experience with customer service? Microsoft's Global State of Customer Service Report 2019...
The customer service chatbot market is still growing and finding its place in the world.
Bisho | Chatbot, Customer Service, Customer Experience, Service Experience, Chatbots
Customer service is close to our heart. Both support agents and customers are at the core of what we do.
Karen | Insider, Chatbot, Customer Support, Customer Service
The sales team here at Solvemate talks to a lot of people: customer service representatives, operations managers,...
Kelly | Customer Service, Customer Experience, Service Experience, Chatbots
Retailers across the globe will already be preparing for the high demand of peak season. But what can they do to...
Chatbots have been all the hype for a while now. They can be used for a variety of situations in different...
Friederike | Chatbot, AI, Chatbots
During my time at Solvemate, I have met and talked to hundreds of customer service leaders about the needs of their...
