MOST RECENT

Customer Support

How to rock customer service in 2019

 As the new year has just started - it's a great opportunity to think about the year ahead and see if we have our...
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Product

Meet the new Solvemate Widget

We work in close collaboration with our Solvemate clients to stay on top of how the virtual agents perform on their...
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Chatbot

7 Questions to Ask Before Choosing a Chatbot Provider

The chatbot industry is still full of confusion. These 7 questions will support you in your search for the right...
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Customer Support

3 Qualifying Questions for Chatbots in Customer Service

Not all customer service organisations should invest in chatbots. Answer these 3 questions before even considering it....
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Chatbot

AI: The next step for optimizing your product and customer experience

Don't be fooled by the hype surrounding AI. Learn how to best use it to benefit your business.   When selling any...
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Chatbot

AI: Your New Best Colleague or Employee

AI is more than just a buzz word: In the workplace, we’re already seeing it affect major transformations.   Smart AI...
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Chatbot, Facebook Messenger

Chatbots on Facebook: what's all the fuss about?

Customer Support on Social Media - are chatbots on Facebook the right way to go?   Over the last years companies like...
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Product

Beyond FAQs - “Routines” take self-service to the next level

Identifying your customers' intent is only the first step. Routines automates the second, enabling true self-service.
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