Solvemate blog

July 23, 2020

How retailers can reduce customer service enquiries during peak season

  Retailers across the globe will already be preparing for the high demand of peak season. But what can they do to...

Laura Physicks | Customer Support, Customer Experience

July 16, 2020

Not all chatbots are the same: How to narrow down your search

  Chatbots have been all the hype for a while now. They can be used for a variety of situations in different...

Friederike | Chatbot, AI, Chatbots

July 2, 2020

Building the case for a customer service chatbot

  During my time at Solvemate, I have met and talked to hundreds of customer service leaders about the needs of their...

Christian | Insider, Product, Customer Service, Chatbots

June 18, 2020

Why omnichannel customer service is flawed—and what you can do about it

  Who hasn’t heard of “omnichannel strategies”? Your service department might even be applying one, proudly offering...

Sara | Customer Support, Customer Service, Customer Experience, Service Experience

June 11, 2020

Why bad reviews are essential for your business

  You wouldn’t ride your bike blindfolded, right? I mean, at least I hope not. Because then you’re destined to crash...

Malene | Customer Support, Customer Service, Customer Experience, Service Experience

June 4, 2020

Available now: The Customer Service Funnel White Paper

  How to create a state-of-the-art customer service strategy with automation and a human touch   Today we released our...

Sara | Insider, Customer Support, Customer Service, Customer Experience, Service Experience, Handbook, Chatbots, eCommerce

May 20, 2020

6 reasons why customer service agents are everyday heroes

  Often, customer service teams don’t get the love they deserve ﹣ neither from companies nor customers.   

Friederike | Customer Support, Customer Service

May 14, 2020

Key factors for a successful customer service automation launch

  Chat is one of the predominant channels used by businesses across the world to improve customer engagement. In the...

Karen | Webinars, AI, Customer Service, Service Experience, Chatbots

May 7, 2020

5 benefits a support engineer will bring to your customers (and your product)

  Solvemate is still a fairly young company—we were founded in 2015—but we have dozens of chatbots in action...

Patrick | Insider, Product, Customer Experience, Service Experience

April 30, 2020

Show your customers you care—and keep them for life

  Customer service teams are the under-appreciated champions of many companies. Contrary to popular belief, it is the...

Friederike | Customer Support, Customer Service, Customer Experience, Service Experience, Chatbots, Integrations

April 22, 2020

Why business is ultimately about service

  Now more than ever, we might need to reconsider how we want to live together - more specifically, what the end-goals...

Jonas | Customer Service, Customer Experience, Service Experience

April 16, 2020

Thinking about getting a customer service chatbot? Read this first.

  It’s no secret that customers get annoyed when they have to wait in line. Whether it’s waiting 12 minutes before a...

Friederike | Chatbot, AI, Chatbots