This article is going for a deep dive into the technology that makes a great chatbot. How do we build the perfect...
Let’s face it: 2020 has been quite an unusual year that nobody could have predicted to turn out like this. Many...
This year, 74% of companies let their customer service agents work remotely, and 70% of them want to keep this option...
Adrien Lemaire | Customer Support, Customer Service, Service Experience
Customer centricity has been a trending topic in the business world for a while. As a result, most companies have...
When I joined Solvemate as Head of Engineering in March 2020, two exciting challenges were waiting for me, of which...
Did you know that 64% of customers go straight to self-service options to solve their request rather than trying...
It’s not about the tools, it’s about the people. Those who are building Solvemate’s customer service automation...
Ever had a frustrating experience with customer service? Microsoft's Global State of Customer Service Report 2019...
The customer service chatbot market is still growing and finding its place in the world.
Bisho | Chatbot, Customer Service, Customer Experience, Service Experience, Chatbots
Customer service is close to our heart. Both support agents and customers are at the core of what we do.
Karen | Insider, Chatbot, Customer Support, Customer Service
The sales team here at Solvemate talks to a lot of people: customer service representatives, operations managers,...
Kelly | Customer Service, Customer Experience, Service Experience, Chatbots
Retailers across the globe will already be preparing for the high demand of peak season. But what can they do to...
