MOST RECENT

News, Product

Get your Zen: Solvemate is now on Zendesk Marketplace

 Bring back the Zen to your business with Solvemate! If you are a Zendesk Inc. customer, today you’re in luck: we’ve...
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Webinars

Solvemate Rise of AI Pre-Event Webinar

After several years of hype, is AI finally starting to make an impact on customer service? And are chatbots truly able...
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News, Product

Solvemate launches on Freshworks Marketplace

If you are a Freshdesk customer in dire need of automating repetitive customer service requests - look no further. 
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Customer Support

What makes a great customer experience?

Customer experience is a hot topic across industries, and for a good reason: it contributes massively to your bottom...
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Customer Support

Let's talk about customer service

It’s the all too familiar customer experience. We’ve all been there.   “We’ll get back to you in 3-5 business days.”...
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Chatbot, Customer Support

5 requirements for a successful chatbot project

Many companies are interested in leveraging AI for their business, in particular for automating their customer service....
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Customer Support

Why your self-service channel is underperforming (and what you can do about it)

This certainly isn't news anymore, but customer behaviour and expectations have changed dramatically in the last years....
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Customer Support

How to rock customer service in 2019

 As the new year has just started - it's a great opportunity to think about the year ahead and see if we have our...
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Product

Meet the new Solvemate Widget

We work in close collaboration with our Solvemate clients to stay on top of how the virtual agents perform on their...
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Chatbot

7 Questions to Ask Before Choosing a Chatbot Provider

The chatbot industry is still full of confusion. These 7 questions will support you in your search for the right...
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