Solvemate Blog

Customer Support

What makes a great customer experience?

Customer experience is a hot topic across industries, and for a good reason: it contributes massively to your bottom...

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Customer Support

It’s the all too familiar customer experience. We’ve all been there. “We’ll get back to you in 3-5 business days.”...

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Chatbot, Customer Support

Many companies are interested in leveraging AI for their business, in particular for automating their customer service....

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Customer Support

This certainly isn't news anymore, but customer behaviour and expectations have changed dramatically in the last years....

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Customer Support

As the new year has just started - it's a great opportunity to think about the year ahead and see if we have our...

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Product

We work in close collaboration with our Solvemate clients to stay on top of how the virtual agents perform on their...

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Chatbot

The chatbot industry is still full of confusion. These 7 questions will support you in your search for the right...

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Customer Support

Not all customer service organisations should invest in chatbots. Answer these 3 questions before even considering it....

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Chatbot

Don't be fooled by the hype surrounding AI. Learn how to best use it to benefit your business. When selling any...

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Chatbot

AI is more than just a buzz word: In the workplace, we’re already seeing it affect major transformations. Smart AI...

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