Solvemate blog

July 19, 2019

How to combine AI and customer service?

  How to combine AI and customer service?✌️ Can you offer better service, while lowering costs?  

June 11, 2019

Get your Zen: Solvemate is now on Zendesk Marketplace

  Bring back the Zen to your business with Solvemate! If you are a Zendesk Inc. customer, today you’re in luck: we’ve...

June 10, 2019

Boost your customer experience with AI

  After several years of hype, is AI finally starting to make an impact on customer service? And are chatbots truly...

May 2, 2019

Solvemate launches on Freshworks Marketplace

  If you are a Freshdesk customer in need of automating repetitive customer service requests - look no further. 

February 28, 2019

What makes a great customer experience?

Customer experience is a hot topic across industries, and for a good reason: it contributes massively to your bottom...

February 6, 2019

Let's talk about customer service

It’s the all too familiar customer experience. We’ve all been there.   “We’ll get back to you in 3-5 business days.”...

January 30, 2019

5 requirements for a successful chatbot project

Many companies are interested in leveraging AI for their business, in particular for automating their customer service....

January 22, 2019

Why your self-service channel is underperforming (and what you can do about it)

This certainly isn't news anymore, but customer behaviour and expectations have changed dramatically in the last years....

December 20, 2018

How to rock customer service in 2019

 As the new year has just started - it's a great opportunity to think about the year ahead and see if we have our...

November 29, 2018

Meet the new Solvemate Widget

We work in close collaboration with our Solvemate clients to stay on top of how the virtual agents perform on their...

November 16, 2018

7 Questions to Ask Before Choosing a Chatbot Provider

The chatbot industry is still full of confusion. These 7 questions will support you in your search for the right...

November 16, 2018

3 Qualifying Questions for Chatbots in Customer Service

Not all customer service organisations should invest in chatbots. Answer these 3 questions before even considering it....

November 16, 2018

AI: The next step for optimizing your product and customer experience

Don't be fooled by the hype surrounding AI. Learn how to best use it to benefit your business.   When selling any...

November 16, 2018

AI: Your New Best Colleague or Employee

AI is more than just a buzz word: In the workplace, we’re already seeing it affect major transformations.   Smart AI...

November 9, 2018

Chatbots on Facebook: what's all the fuss about?

Customer Support on Social Media - are chatbots on Facebook the right way to go?   Over the last years companies like...

November 9, 2018

Beyond FAQs - “Routines” take self-service to the next level

Identifying your customers' intent is only the first step. Routines automates the second, enabling true self-service.