Solvemate blog

June 4, 2020

Available now: The Customer Service Funnel White Paper

  How to create a state-of-the-art customer service strategy with automation and a human touch   Today we released our...

Sara | Insider, Customer Support, Customer Service, Customer Experience, Service Experience, Handbook, Chatbots, eCommerce

May 20, 2020

6 reasons why customer service agents are everyday heroes

  Often, customer service teams don’t get the love they deserve ﹣ neither from companies nor customers.   

Friederike | Customer Support, Customer Service

May 14, 2020

Key factors for a successful customer service automation launch

  Chat is one of the predominant channels used by businesses across the world to improve customer engagement. In the...

Karen | Webinars, AI, Customer Service, Service Experience, Chatbots

May 7, 2020

5 benefits a support engineer will bring to your customers (and your product)

  Solvemate is still a fairly young company—we were founded in 2015—but we have dozens of chatbots in action...

Patrick | Insider, Product, Customer Experience, Service Experience

April 30, 2020

Show your customers you care—and keep them for life

  Customer service teams are the under-appreciated champions of many companies. Contrary to popular belief, it is the...

Friederike | Customer Support, Customer Service, Customer Experience, Service Experience, Chatbots, Integrations

April 22, 2020

Why business is ultimately about service

  Now more than ever, we might need to reconsider how we want to live together - more specifically, what the end-goals...

Jonas | Customer Service, Customer Experience, Service Experience

April 16, 2020

Thinking about getting a customer service chatbot? Read this first.

  It’s no secret that customers get annoyed when they have to wait in line. Whether it’s waiting 12 minutes before a...

Friederike | Chatbot, AI, Chatbots

April 9, 2020

Live chat vs chatbot: Which one delivers a better service experience?

  In our daily work, we talk a lot to customer service managers. Our discussions often revolve around strategic topics,...

Sara | Chatbot, Social Media, Customer Service, Service Experience, Chatbots

April 1, 2020

How to hire and retain talented customer service staff

  Many customer service leads struggle to find and maintain great teams. Hiring and training new employees is...

Friederike | Routines, Customer Service, Customer Experience, Service Experience

March 25, 2020

How to deliver stellar customer service with a remote team

  Lots of companies are currently sending their employees home to work remotely. For most, this is uncharted territory.

Sara | Customer Support, Customer Service, Service Experience

March 19, 2020

Want to design a world-class customer service chatbot? Not without UX testing!

  Chatbots have been all the rage for a few years now, with hundreds of companies - from startups to big enterprises -...

Linh | Chatbot, Product, Service Experience

March 10, 2020

The ultimate guide to customer onboarding

  People don’t buy products—they buy relationships.  

Sara | Service Experience, Chatbots

March 4, 2020

5 ways to fix customer service (from a HR manager’s perspective)

We all know customer service jobs aren’t easy. Many service departments are encountering a variety of organisational...

Bengi | Customer Support, Customer Service, Customer Experience, Service Experience

February 17, 2020

Customer service - why is it so hard to get it right?

  “We’ll get back to you in 3-5 business days.” “Your call is very important to us, please hold.”   Having to wait a...

Sara | Customer Support, Customer Service, Customer Experience, Service Experience, Chatbots

February 5, 2020

3 reasons your service team will love service chatbots

  By 2020, we all know that AI is more than just a buzzword; in the workplace, it’s already causing major...

Sara | Customer Service, Service Experience, Chatbots

February 3, 2020

Customer service in a new era of online shopping

  Since its beginning in the 2000s, the world of online shopping has been in a constant state of change. Instead of...

Jürgen | Customer Service, eCommerce

January 27, 2020

The good, bad and the ugly: 8 of the funniest customer service interactions of all time

  Working in customer service - it's not for everybody. Being a customer? Also not for everybody. 

Sara | Customer Service

December 17, 2019

Don’t drop the ball - Reliable 3rd Party Integrations

  Solvemate, like most technology companies, does not only provide a service powered by its software, but it connects...

Alex | Product, Chatbots

December 12, 2019

Cheat sheet: 10 Best customer service techniques for your team

  People will always be needed in customer service. Even if modern self-service solutions like chatbots resolve the...

Sara | Customer Service, Service Experience

December 4, 2019

Rock these 6 customer service trends in 2020

  No better time than now to set your priorities straight! Is your company ready to rock customer service in 2020? 

Sara | Customer Service

November 27, 2019

Keep online shoppers happy during the Black Friday rush - our seasonal eCommerce guide

  Online shops, time to brace yourselves - it’s that time of the year again.

Anna | Customer Service

November 20, 2019

Customer service chatbots: dos & don’ts for eCommerce companies

  Chatbots are the solution to a lot of the problems present in many customer service organisations. In particular,...

Lucille | Chatbots

November 15, 2019

4 ways customer service chatbots will transform your service experience

  In today’s digital business - experience is everything.     When selling any product, you need to consider your...

Sara | Service Experience

November 7, 2019

5 steps for a successful chatbot project

  Many companies are interested in leveraging AI for their business, in particular for automating their customer...

Sara | Chatbot, Customer Service

October 14, 2019

5 steps to a successful self-service channel

  This certainly isn't news anymore, but customer behaviour and expectations have changed dramatically in the last few...

Sara | Customer Service

October 11, 2019

Announcing our Handbook: “Beginner’s guide to customer service chatbots”

  Today we’re releasing our brand new handbook, “Beginner’s guide to customer service chatbots”.   

Sara | Customer Service, Service Experience, Handbook

September 30, 2019

What everyone should know about customer experience

  Customer experience is a hot topic across industries, and for a good reason: it has been proven to contribute...

Sara | Customer Service, Customer Experience

July 19, 2019

How to combine AI and customer service?

  How to combine AI and customer service?✌️ Can you offer better service, while lowering costs?

Sara | Customer Support, Webinars, AI

June 11, 2019

Get your Zen: Solvemate is now on Zendesk Marketplace

  Bring back the Zen to your business with Solvemate! If you are a Zendesk Inc. customer, today you’re in luck: we’ve...

Sara | News, Product

June 10, 2019

Boost your customer experience with AI

  After several years of hype, is AI finally starting to make an impact on customer service? And are chatbots truly...

Sara | Webinars

May 2, 2019

Solvemate launches on Freshworks Marketplace

  If you are a Freshdesk customer in need of automating repetitive customer service requests - look no further. 

Sara | News, Product

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