Solvemate blog

October 15, 2020

Ultimate guide to boost your self-service strategy

  Did you know that 64% of customers go straight to self-service options to solve their request rather than trying...

Karen | Customer Experience, Service Experience

August 20, 2020

6 things we learned shadowing customer service agents

  Customer service is close to our heart. Both support agents and customers are at the core of what we do. 

Karen | Insider, Chatbot, Customer Support, Customer Service

May 14, 2020

Key factors for a successful customer service automation launch

  Chat is one of the predominant channels used by businesses across the world to improve customer engagement. In the...

Karen | Webinars, AI, Customer Service, Service Experience, Chatbots

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