Solvemate blog

December 4, 2019

Rock these 6 customer service trends in 2020

  No better time than now to set your priorities straight! Is your company ready to rock customer service in 2020? 

Sara | Customer Service

November 15, 2019

4 ways customer service chatbots will transform your service experience

  In today’s digital business - experience is everything.     When selling any product, you need to consider your...

Sara | Service Experience

November 7, 2019

5 steps for a successful chatbot project

  Many companies are interested in leveraging AI for their business, in particular for automating their customer...

Sara | Chatbot, Customer Service

October 14, 2019

5 steps to a successful self-service channel

  This certainly isn't news anymore, but customer behaviour and expectations have changed dramatically in the last few...

Sara | Customer Service

October 11, 2019

Announcing our Handbook: “Beginner’s guide to customer service chatbots”

  Today we’re releasing our brand new handbook, “Beginner’s guide to customer service chatbots”.   

Sara | Customer Service, Service Experience, Handbook

September 30, 2019

What everyone should know about customer experience

  Customer experience is a hot topic across industries, and for a good reason: it has been proven to contribute...

Sara | Customer Service, Customer Experience

July 19, 2019

How to combine AI and customer service?

  How to combine AI and customer service?✌️ Can you offer better service, while lowering costs?  

Sara | Customer Support, Webinars, AI

June 11, 2019

Get your Zen: Solvemate is now on Zendesk Marketplace

  Bring back the Zen to your business with Solvemate! If you are a Zendesk Inc. customer, today you’re in luck: we’ve...

Sara | News, Product

June 10, 2019

Boost your customer experience with AI

  After several years of hype, is AI finally starting to make an impact on customer service? And are chatbots truly...

Sara | Webinars

May 2, 2019

Solvemate launches on Freshworks Marketplace

  If you are a Freshdesk customer in need of automating repetitive customer service requests - look no further. 

Sara | News, Product