Nov 29, 2018 3:42:16 PM

Meet the new Solvemate Widget

We work in close collaboration with our Solvemate clients to stay on top of how the virtual agents perform on their websites. As a result, we’ve launched our new, completely reworked widget. Read on to find out what's in it for you!

The updated widget brings you richer customer insights, easier customisation and integration, and a wholly redesigned conversation flow.

See for your yourself:
 
Widget_2.0_with_cursor-1
 
By fixing the recurring usability issues of our clients, our reengineered widget is now more powerful than ever:
  • Due to the new architecture, the widget plays nice with all websites and is easy to customise

  • Solutions are clearly highlighted in conversations

  • Clever animations provide a smoother customer experience

  • The widget collects richer data from the conversations and tells you if crucial information is missing

But why stop there? Now, the widget also has:
  • A seamless handover to a human agent

  • A customisable welcome message for your virtual agent

  • The possibility to expand to full screen, f.ex for displaying a longer solution, form or routine

With all these new features and improvements, our product is better, smarter and faster in solving both your and your customers' requests. Let us know what you think!

Are you curious to see the widget in action? Try it out for yourself or sign up for a free demo session:

 

Let’s do this

 

Don’t have a virtual agent yet? Learn more about how they automate your customer service and deflect support tickets.