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Customer Support

3 Qualifying Questions for Chatbots in Customer Service

Not all customer service organisations should invest in chatbots. Answer these 3 questions before even considering it....
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Chatbot

AI: The next step for optimizing your product and customer experience

Don't be fooled by the hype surrounding AI. Learn how to best use it to benefit your business.   When selling any...
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Chatbot

AI: Your New Best Colleague or Employee

AI is more than just a buzz word: In the workplace, we’re already seeing it affect major transformations.   Smart AI...
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Chatbot, Facebook Messenger

Chatbots on Facebook: what's all the fuss about?

Customer Support on Social Media - are chatbots on Facebook the right way to go?   Over the last years companies like...
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Product

Beyond FAQs - “Routines” take self-service to the next level

Identifying your customers' intent is only the first step. Routines automates the second, enabling true self-service.
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