In our daily work, we talk a lot to customer service managers. Our discussions often revolve around strategic topics,...
Sara | Chatbot, Social Media, Customer Service, Service Experience, Chatbots
Many customer service leads struggle to find and maintain great teams. Hiring and training new employees is...
Friederike | Routines, Customer Service, Customer Experience, Service Experience
Lots of companies are currently sending their employees home to work remotely. For most, this is uncharted territory.
Sara | Customer Support, Customer Service, Service Experience
Chatbots have been all the rage for a few years now, with hundreds of companies - from startups to big enterprises -...
People don’t buy products—they buy relationships.
We all know customer service jobs aren’t easy. Many service departments are encountering a variety of organisational...
Bengi | Customer Support, Customer Service, Customer Experience, Service Experience
“We’ll get back to you in 3-5 business days.” “Your call is very important to us, please hold.” Having to wait a...
Sara | Customer Support, Customer Service, Customer Experience, Service Experience, Chatbots
By 2020, we all know that AI is more than just a buzzword; in the workplace, it’s already causing major...
Since its beginning in the 2000s, the world of online shopping has been in a constant state of change. Instead of...
Working in customer service - it's not for everybody. Being a customer? Also not for everybody.
Solvemate, like most technology companies, does not only provide a service powered by its software, but it connects...
People will always be needed in customer service. Even if modern self-service solutions like chatbots resolve the...
