Solvemate is still a fairly young company—we were founded in 2015—but we have dozens of chatbots in action...
Patrick | Insider, Product, Customer Experience, Service Experience
Customer service teams are the under-appreciated champions of many companies. Contrary to popular belief, it is the...
Friederike | Customer Support, Customer Service, Customer Experience, Service Experience, Chatbots, Integrations
Now more than ever, we might need to reconsider how we want to live together - more specifically, what the end-goals...
Jonas | Customer Service, Customer Experience, Service Experience
It’s no secret that customers get annoyed when they have to wait in line. Whether it’s waiting 12 minutes before a...
Friederike | Chatbot, AI, Chatbots
In our daily work, we talk a lot to customer service managers. Our discussions often revolve around strategic topics,...
Sara | Chatbot, Social Media, Customer Service, Service Experience, Chatbots
Many customer service leads struggle to find and maintain great teams. Hiring and training new employees is...
Friederike | Routines, Customer Service, Customer Experience, Service Experience
Lots of companies are currently sending their employees home to work remotely. For most, this is uncharted territory.
Sara | Customer Support, Customer Service, Service Experience
Chatbots have been all the rage for a few years now, with hundreds of companies - from startups to big enterprises -...
People don’t buy products—they buy relationships.
We all know customer service jobs aren’t easy. Many service departments are encountering a variety of organisational...
Bengi | Customer Support, Customer Service, Customer Experience, Service Experience
“We’ll get back to you in 3-5 business days.” “Your call is very important to us, please hold.” Having to wait a...
Sara | Customer Support, Customer Service, Customer Experience, Service Experience, Chatbots
By 2020, we all know that AI is more than just a buzzword; in the workplace, it’s already causing major...
