Solvemate blog

November 16, 2018

7 Questions to Ask Before Choosing a Chatbot Provider

The chatbot industry is still full of confusion. These 7 questions will support you in your search for the right...

November 16, 2018

3 Qualifying Questions for Chatbots in Customer Service

Not all customer service organisations should invest in chatbots. Answer these 3 questions before even considering it....

November 16, 2018

AI: The next step for optimizing your product and customer experience

Don't be fooled by the hype surrounding AI. Learn how to best use it to benefit your business.   When selling any...

November 16, 2018

AI: Your New Best Colleague or Employee

AI is more than just a buzz word: In the workplace, we’re already seeing it affect major transformations.   Smart AI...

November 9, 2018

Chatbots on Facebook: what's all the fuss about?

Customer Support on Social Media - are chatbots on Facebook the right way to go?   Over the last years companies like...

November 9, 2018

Beyond FAQs - “Routines” take self-service to the next level

Identifying your customers' intent is only the first step. Routines automates the second, enabling true self-service.