Who hasn’t heard of “omnichannel strategies”? Your service department might even be applying one, proudly offering...
Sara | Customer Support, Customer Service, Customer Experience, Service Experience
You wouldn’t ride your bike blindfolded, right? I mean, at least I hope not. Because then you’re destined to crash...
Malene | Customer Support, Customer Service, Customer Experience, Service Experience
How to create a state-of-the-art customer service strategy with automation and a human touch Today we released our...
Sara | Insider, Customer Support, Customer Service, Customer Experience, Service Experience, Handbook, Chatbots, eCommerce
Often, customer service teams don’t get the love they deserve ﹣ neither from companies nor customers.
Chat is one of the predominant channels used by businesses across the world to improve customer engagement. In the...
Karen | Webinars, AI, Customer Service, Service Experience, Chatbots
Solvemate is still a fairly young company—we were founded in 2015—but we have dozens of chatbots in action...
Patrick | Insider, Product, Customer Experience, Service Experience
Customer service teams are the under-appreciated champions of many companies. Contrary to popular belief, it is the...
Friederike | Customer Support, Customer Service, Customer Experience, Service Experience, Chatbots, Integrations
Now more than ever, we might need to reconsider how we want to live together - more specifically, what the end-goals...
Jonas | Customer Service, Customer Experience, Service Experience
It’s no secret that customers get annoyed when they have to wait in line. Whether it’s waiting 12 minutes before a...
Friederike | Chatbot, AI, Chatbots
In our daily work, we talk a lot to customer service managers. Our discussions often revolve around strategic topics,...
Sara | Chatbot, Social Media, Customer Service, Service Experience, Chatbots
Many customer service leads struggle to find and maintain great teams. Hiring and training new employees is...
Friederike | Routines, Customer Service, Customer Experience, Service Experience
Lots of companies are currently sending their employees home to work remotely. For most, this is uncharted territory.
Sara | Customer Support, Customer Service, Service Experience
