We have two exciting talks from the industry thought leaders:
"Lessons learned building service oriented chatbots" Erik Pfannmöller - Solvemate / Founder & CEO
"Does AI kill Support Agents or Customer Satisfaction?" Andreas Mahl - Zendesk / Director of Marketing
Hope you enjoy it!
Sara is a brand & content strategist at Solvemate. She’s really into chatbots, and improving customer experience. When she’s not writing about customer service automation, she’s an Italo-disco singer and a devoted housekeeping nerd. Hailing originally from snowy Finland, the Berlin winters leave her cold (pardon the pun).