Solvemate blog

September 3, 2020

Busted: 5 common myths about chatbots

  The customer service chatbot market is still growing and finding its place in the world. 

Bisho | Chatbot, Customer Service, Customer Experience, Service Experience, Chatbots

August 20, 2020

6 things we learned shadowing customer service agents

  Customer service is close to our heart. Both support agents and customers are at the core of what we do. 

Karen | Insider, Chatbot, Customer Support, Customer Service

July 16, 2020

Not all chatbots are the same: How to narrow down your search

  Chatbots have been all the hype for a while now. They can be used for a variety of situations in different...

Friederike | Chatbot, AI, Chatbots

April 16, 2020

Thinking about getting a customer service chatbot? Read this first.

  It’s no secret that customers get annoyed when they have to wait in line. Whether it’s waiting 12 minutes before a...

Friederike | Chatbot, AI, Chatbots

April 9, 2020

Live chat vs chatbot: Which one delivers a better service experience?

  In our daily work, we talk a lot to customer service managers. Our discussions often revolve around strategic topics,...

Sara | Chatbot, Social Media, Customer Service, Service Experience, Chatbots

March 19, 2020

Want to design a world-class customer service chatbot? Not without UX testing!

  Chatbots have been all the rage for a few years now, with hundreds of companies - from startups to big enterprises -...

Linh | Chatbot, Product, Service Experience

November 7, 2019

5 steps for a successful chatbot project

  Many companies are interested in leveraging AI for their business, in particular for automating their customer...

Sara | Chatbot, Customer Service

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