Solvemate blog

September 17, 2020

4 must-have skills of a chatbot to make customers happy

  Ever had a frustrating experience with customer service? Microsoft's Global State of Customer Service Report 2019...

Jürgen | Customer Service, Chatbots, Integrations

September 3, 2020

Busted: 5 common myths about chatbots

  The customer service chatbot market is still growing and finding its place in the world. 

Bisho | Chatbot, Customer Service, Customer Experience, Service Experience, Chatbots

August 6, 2020

Automation gives consumers what they want (4 insights from customer service leaders)

  The sales team here at Solvemate talks to a lot of people: customer service representatives, operations managers,...

Kelly | Customer Service, Customer Experience, Service Experience, Chatbots

July 16, 2020

Not all chatbots are the same: How to narrow down your search

  Chatbots have been all the hype for a while now. They can be used for a variety of situations in different...

Friederike | Chatbot, AI, Chatbots

July 2, 2020

Building the case for a customer service chatbot

  During my time at Solvemate, I have met and talked to hundreds of customer service leaders about the needs of their...

Christian | Insider, Product, Customer Service, Chatbots

June 4, 2020

Available now: The Customer Service Funnel White Paper

  How to create a state-of-the-art customer service strategy with automation and a human touch   Today we released our...

Sara | Insider, Customer Support, Customer Service, Customer Experience, Service Experience, Handbook, Chatbots, eCommerce

May 14, 2020

Key factors for a successful customer service automation launch

  Chat is one of the predominant channels used by businesses across the world to improve customer engagement. In the...

Karen | Webinars, AI, Customer Service, Service Experience, Chatbots

April 30, 2020

Show your customers you care—and keep them for life

  Customer service teams are the under-appreciated champions of many companies. Contrary to popular belief, it is the...

Friederike | Customer Support, Customer Service, Customer Experience, Service Experience, Chatbots, Integrations

April 16, 2020

Thinking about getting a customer service chatbot? Read this first.

  It’s no secret that customers get annoyed when they have to wait in line. Whether it’s waiting 12 minutes before a...

Friederike | Chatbot, AI, Chatbots

April 9, 2020

Live chat vs chatbot: Which one delivers a better service experience?

  In our daily work, we talk a lot to customer service managers. Our discussions often revolve around strategic topics,...

Sara | Chatbot, Social Media, Customer Service, Service Experience, Chatbots

March 10, 2020

The ultimate guide to customer onboarding

  People don’t buy products—they buy relationships.  

Sara | Service Experience, Chatbots

February 17, 2020

Customer service - why is it so hard to get it right?

  “We’ll get back to you in 3-5 business days.” “Your call is very important to us, please hold.”   Having to wait a...

Sara | Customer Support, Customer Service, Customer Experience, Service Experience, Chatbots

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