Solvemate blog

March 10, 2020

The ultimate guide to customer onboarding

  People don’t buy products—they buy relationships.  

Sara | Service Experience, Chatbots

February 17, 2020

Customer service - why is it so hard to get it right?

  “We’ll get back to you in 3-5 business days.” “Your call is very important to us, please hold.”   Having to wait a...

Sara | Customer Support, Customer Service, Customer Experience, Service Experience, Chatbots

February 5, 2020

3 reasons your service team will love service chatbots

  By 2020, we all know that AI is more than just a buzzword; in the workplace, it’s already causing major...

Sara | Customer Service, Service Experience, Chatbots

December 17, 2019

Don’t drop the ball - Reliable 3rd Party Integrations

  Solvemate, like most technology companies, does not only provide a service powered by its software, but it connects...

Alex | Product, Chatbots

November 20, 2019

Customer service chatbots: dos & don’ts for eCommerce companies

  Chatbots are the solution to a lot of the problems present in many customer service organisations. In particular,...

Lucille | Chatbots

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