Many customer service leads struggle to find and maintain great teams. Hiring and training new employees is...
Friederike | Routines, Customer Service, Customer Experience, Service Experience
We all know customer service jobs aren’t easy. Many service departments are encountering a variety of organisational...
Bengi | Customer Support, Customer Service, Customer Experience, Service Experience
“We’ll get back to you in 3-5 business days.” “Your call is very important to us, please hold.” Having to wait a...
Sara | Customer Support, Customer Service, Customer Experience, Service Experience, Chatbots
Customer experience is a hot topic across industries, and for a good reason: it has been proven to contribute...
