Did you know that 64% of customers go straight to self-service options to solve their request rather than trying...
The customer service chatbot market is still growing and finding its place in the world.
Bisho | Chatbot, Customer Service, Customer Experience, Service Experience, Chatbots
The sales team here at Solvemate talks to a lot of people: customer service representatives, operations managers,...
Kelly | Customer Service, Customer Experience, Service Experience, Chatbots
Retailers across the globe will already be preparing for the high demand of peak season. But what can they do to...
Who hasn’t heard of “omnichannel strategies”? Your service department might even be applying one, proudly offering...
Sara | Customer Support, Customer Service, Customer Experience, Service Experience
You wouldn’t ride your bike blindfolded, right? I mean, at least I hope not. Because then you’re destined to crash...
Malene | Customer Support, Customer Service, Customer Experience, Service Experience
How to create a state-of-the-art customer service strategy with automation and a human touch Today we released our...
Sara | Insider, Customer Support, Customer Service, Customer Experience, Service Experience, Handbook, Chatbots, eCommerce
Solvemate is still a fairly young company—we were founded in 2015—but we have dozens of chatbots in action...
Patrick | Insider, Product, Customer Experience, Service Experience
Customer service teams are the under-appreciated champions of many companies. Contrary to popular belief, it is the...
Friederike | Customer Support, Customer Service, Customer Experience, Service Experience, Chatbots, Integrations
Now more than ever, we might need to reconsider how we want to live together - more specifically, what the end-goals...
Jonas | Customer Service, Customer Experience, Service Experience
Many customer service leads struggle to find and maintain great teams. Hiring and training new employees is...
Friederike | Routines, Customer Service, Customer Experience, Service Experience
We all know customer service jobs aren’t easy. Many service departments are encountering a variety of organisational...
Bengi | Customer Support, Customer Service, Customer Experience, Service Experience
