How to create a state-of-the-art customer service strategy with automation and a human touch Today we released our...
Sara | Insider, Customer Support, Customer Service, Customer Experience, Service Experience, Handbook, Chatbots, eCommerce
Solvemate is still a fairly young company—we were founded in 2015—but we have dozens of chatbots in action...
Patrick | Insider, Product, Customer Experience, Service Experience
Customer service teams are the under-appreciated champions of many companies. Contrary to popular belief, it is the...
Friederike | Customer Support, Customer Service, Customer Experience, Service Experience, Chatbots, Integrations
Now more than ever, we might need to reconsider how we want to live together - more specifically, what the end-goals...
Jonas | Customer Service, Customer Experience, Service Experience
Many customer service leads struggle to find and maintain great teams. Hiring and training new employees is...
Friederike | Routines, Customer Service, Customer Experience, Service Experience
We all know customer service jobs aren’t easy. Many service departments are encountering a variety of organisational...
Bengi | Customer Support, Customer Service, Customer Experience, Service Experience
“We’ll get back to you in 3-5 business days.” “Your call is very important to us, please hold.” Having to wait a...
Sara | Customer Support, Customer Service, Customer Experience, Service Experience, Chatbots
Customer experience is a hot topic across industries, and for a good reason: it has been proven to contribute...
