Solvemate blog

  Retailers across the globe will already be preparing for the high demand of peak season. But what can they do to...

Read more

  Who hasn’t heard of “omnichannel strategies”? Your service department might even be applying one, proudly offering...

Read more

  You wouldn’t ride your bike blindfolded, right? I mean, at least I hope not. Because then you’re destined to crash...

Read more

  How to create a state-of-the-art customer service strategy with automation and a human touch   Today we released our...

Read more

  Solvemate is still a fairly young company—we were founded in 2015—but we have dozens of chatbots in action...

Read more

  Customer service teams are the under-appreciated champions of many companies. Contrary to popular belief, it is the...

Read more

  Now more than ever, we might need to reconsider how we want to live together - more specifically, what the end-goals...

Read more

  Many customer service leads struggle to find and maintain great teams. Hiring and training new employees is...

Read more

We all know customer service jobs aren’t easy. Many service departments are encountering a variety of organisational...

Read more

  “We’ll get back to you in 3-5 business days.” “Your call is very important to us, please hold.”   Having to wait a...

Read more

  Customer experience is a hot topic across industries, and for a good reason: it has been proven to contribute...

Read more