Solvemate blog

July 23, 2020

How retailers can reduce customer service enquiries during peak season

  Retailers across the globe will already be preparing for the high demand of peak season. But what can they do to...

Laura Physicks | Customer Support, Customer Experience

June 18, 2020

Why omnichannel customer service is flawed—and what you can do about it

  Who hasn’t heard of “omnichannel strategies”? Your service department might even be applying one, proudly offering...

Sara | Customer Support, Customer Service, Customer Experience, Service Experience

June 11, 2020

Why bad reviews are essential for your business

  You wouldn’t ride your bike blindfolded, right? I mean, at least I hope not. Because then you’re destined to crash...

Malene | Customer Support, Customer Service, Customer Experience, Service Experience

June 4, 2020

Available now: The Customer Service Funnel White Paper

  How to create a state-of-the-art customer service strategy with automation and a human touch   Today we released our...

Sara | Insider, Customer Support, Customer Service, Customer Experience, Service Experience, Handbook, Chatbots, eCommerce

May 7, 2020

5 benefits a support engineer will bring to your customers (and your product)

  Solvemate is still a fairly young company—we were founded in 2015—but we have dozens of chatbots in action...

Patrick | Insider, Product, Customer Experience, Service Experience

April 30, 2020

Show your customers you care—and keep them for life

  Customer service teams are the under-appreciated champions of many companies. Contrary to popular belief, it is the...

Friederike | Customer Support, Customer Service, Customer Experience, Service Experience, Chatbots, Integrations

April 22, 2020

Why business is ultimately about service

  Now more than ever, we might need to reconsider how we want to live together - more specifically, what the end-goals...

Jonas | Customer Service, Customer Experience, Service Experience

April 1, 2020

How to hire and retain talented customer service staff

  Many customer service leads struggle to find and maintain great teams. Hiring and training new employees is...

Friederike | Routines, Customer Service, Customer Experience, Service Experience

March 4, 2020

5 ways to fix customer service (from a HR manager’s perspective)

We all know customer service jobs aren’t easy. Many service departments are encountering a variety of organisational...

Bengi | Customer Support, Customer Service, Customer Experience, Service Experience

February 17, 2020

Customer service - why is it so hard to get it right?

  “We’ll get back to you in 3-5 business days.” “Your call is very important to us, please hold.”   Having to wait a...

Sara | Customer Support, Customer Service, Customer Experience, Service Experience, Chatbots

September 30, 2019

What everyone should know about customer experience

  Customer experience is a hot topic across industries, and for a good reason: it has been proven to contribute...

Sara | Customer Service, Customer Experience

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