Solvemate blog

February 17, 2020

Customer service - why is it so hard to get it right?

  “We’ll get back to you in 3-5 business days.” “Your call is very important to us, please hold.”   Having to wait a...

Sara | Customer Support, Customer Service, Customer Experience, Service Experience, Chatbots

September 30, 2019

What everyone should know about customer experience

  Customer experience is a hot topic across industries, and for a good reason: it has been proven to contribute...

Sara | Customer Service, Customer Experience

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