Let’s face it: 2020 has been quite an unusual year that nobody could have predicted to turn out like this. Many...
This year, 74% of companies let their customer service agents work remotely, and 70% of them want to keep this option...
Adrien Lemaire | Customer Support, Customer Service, Service Experience
When I joined Solvemate as Head of Engineering in March 2020, two exciting challenges were waiting for me, of which...
It’s not about the tools, it’s about the people. Those who are building Solvemate’s customer service automation...
Ever had a frustrating experience with customer service? Microsoft's Global State of Customer Service Report 2019...
The customer service chatbot market is still growing and finding its place in the world.
Bisho | Chatbot, Customer Service, Customer Experience, Service Experience, Chatbots
Customer service is close to our heart. Both support agents and customers are at the core of what we do.
Karen | Insider, Chatbot, Customer Support, Customer Service
The sales team here at Solvemate talks to a lot of people: customer service representatives, operations managers,...
Kelly | Customer Service, Customer Experience, Service Experience, Chatbots
During my time at Solvemate, I have met and talked to hundreds of customer service leaders about the needs of their...
Who hasn’t heard of “omnichannel strategies”? Your service department might even be applying one, proudly offering...
Sara | Customer Support, Customer Service, Customer Experience, Service Experience
You wouldn’t ride your bike blindfolded, right? I mean, at least I hope not. Because then you’re destined to crash...
Malene | Customer Support, Customer Service, Customer Experience, Service Experience
How to create a state-of-the-art customer service strategy with automation and a human touch Today we released our...
Sara | Insider, Customer Support, Customer Service, Customer Experience, Service Experience, Handbook, Chatbots, eCommerce
