During my time at Solvemate, I have met and talked to hundreds of customer service leaders about the needs of their...
Who hasn’t heard of “omnichannel strategies”? Your service department might even be applying one, proudly offering...
Sara | Customer Support, Customer Service, Customer Experience, Service Experience
You wouldn’t ride your bike blindfolded, right? I mean, at least I hope not. Because then you’re destined to crash...
Malene | Customer Support, Customer Service, Customer Experience, Service Experience
How to create a state-of-the-art customer service strategy with automation and a human touch Today we released our...
Sara | Insider, Customer Support, Customer Service, Customer Experience, Service Experience, Handbook, Chatbots, eCommerce
Often, customer service teams don’t get the love they deserve ﹣ neither from companies nor customers.
Chat is one of the predominant channels used by businesses across the world to improve customer engagement. In the...
Karen | Webinars, AI, Customer Service, Service Experience, Chatbots
Customer service teams are the under-appreciated champions of many companies. Contrary to popular belief, it is the...
Friederike | Customer Support, Customer Service, Customer Experience, Service Experience, Chatbots, Integrations
Now more than ever, we might need to reconsider how we want to live together - more specifically, what the end-goals...
Jonas | Customer Service, Customer Experience, Service Experience
In our daily work, we talk a lot to customer service managers. Our discussions often revolve around strategic topics,...
Sara | Chatbot, Social Media, Customer Service, Service Experience, Chatbots
Many customer service leads struggle to find and maintain great teams. Hiring and training new employees is...
Friederike | Routines, Customer Service, Customer Experience, Service Experience
Lots of companies are currently sending their employees home to work remotely. For most, this is uncharted territory.
Sara | Customer Support, Customer Service, Service Experience
We all know customer service jobs aren’t easy. Many service departments are encountering a variety of organisational...
Bengi | Customer Support, Customer Service, Customer Experience, Service Experience
