Solvemate blog

February 17, 2020

Customer service - why is it so hard to get it right?

  “We’ll get back to you in 3-5 business days.” “Your call is very important to us, please hold.”   Having to wait a...

Sara | Customer Support, Customer Service, Customer Experience, Service Experience, Chatbots

February 5, 2020

3 reasons your service team will love service chatbots

  By 2020, we all know that AI is more than just a buzzword; in the workplace, it’s already causing major...

Sara | Customer Service, Service Experience, Chatbots

February 3, 2020

Customer service in a new era of online shopping

  Since its beginning in the 2000s, the world of online shopping has been in a constant state of change. Instead of...

Jürgen | Customer Service, eCommerce

January 27, 2020

The good, bad and the ugly: 8 of the funniest customer service interactions of all time

  Working in customer service - it's not for everybody. Being a customer? Also not for everybody. 

Sara | Customer Service

December 12, 2019

Cheat sheet: 10 Best customer service techniques for your team

  People will always be needed in customer service. Even if modern self-service solutions like chatbots resolve the...

Sara | Customer Service, Service Experience

December 4, 2019

Rock these 6 customer service trends in 2020

  No better time than now to set your priorities straight! Is your company ready to rock customer service in 2020? 

Sara | Customer Service

November 27, 2019

Keep online shoppers happy during the Black Friday rush - our seasonal eCommerce guide

  Online shops, time to brace yourselves - it’s that time of the year again.

Anna | Customer Service

November 7, 2019

5 steps for a successful chatbot project

  Many companies are interested in leveraging AI for their business, in particular for automating their customer...

Sara | Chatbot, Customer Service

October 14, 2019

5 steps to a successful self-service channel

  This certainly isn't news anymore, but customer behaviour and expectations have changed dramatically in the last few...

Sara | Customer Service

October 11, 2019

Announcing our Handbook: “Beginner’s guide to customer service chatbots”

  Today we’re releasing our brand new handbook, “Beginner’s guide to customer service chatbots”.   

Sara | Customer Service, Service Experience, Handbook

September 30, 2019

What everyone should know about customer experience

  Customer experience is a hot topic across industries, and for a good reason: it has been proven to contribute...

Sara | Customer Service, Customer Experience

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