“We’ll get back to you in 3-5 business days.” “Your call is very important to us, please hold.” Having to wait a...
Sara | Customer Support, Customer Service, Customer Experience, Service Experience, Chatbots
By 2020, we all know that AI is more than just a buzzword; in the workplace, it’s already causing major...
Since its beginning in the 2000s, the world of online shopping has been in a constant state of change. Instead of...
Working in customer service - it's not for everybody. Being a customer? Also not for everybody.
People will always be needed in customer service. Even if modern self-service solutions like chatbots resolve the...
No better time than now to set your priorities straight! Is your company ready to rock customer service in 2020?
Online shops, time to brace yourselves - it’s that time of the year again.
Many companies are interested in leveraging AI for their business, in particular for automating their customer...
This certainly isn't news anymore, but customer behaviour and expectations have changed dramatically in the last few...
Today we’re releasing our brand new handbook, “Beginner’s guide to customer service chatbots”.
Customer experience is a hot topic across industries, and for a good reason: it has been proven to contribute...
