Often, customer service teams don’t get the love they deserve ﹣ neither from companies nor customers.
Chat is one of the predominant channels used by businesses across the world to improve customer engagement. In the...
Karen | Webinars, AI, Customer Service, Service Experience, Chatbots
Customer service teams are the under-appreciated champions of many companies. Contrary to popular belief, it is the...
Anna | Customer Support, Customer Service, Customer Experience, Service Experience, Chatbots, Integrations
Now more than ever, we might need to reconsider how we want to live together - more specifically, what the end-goals...
Jonas | Customer Service, Customer Experience, Service Experience
In our daily work, we talk a lot to customer service managers. Our discussions often revolve around strategic topics,...
Sara | Chatbot, Social Media, Customer Service, Service Experience, Chatbots
Many customer service leads struggle to find and maintain great teams. Hiring and training new employees is...
Anna | Routines, Customer Service, Customer Experience, Service Experience
Lots of companies are currently sending their employees home to work remotely. For most, this is uncharted territory.
Sara | Customer Support, Customer Service, Service Experience
We all know customer service jobs aren’t easy. Many service departments are encountering a variety of organisational...
Bengi | Customer Support, Customer Service, Customer Experience, Service Experience
“We’ll get back to you in 3-5 business days.” “Your call is very important to us, please hold.” Having to wait a...
Sara | Customer Support, Customer Service, Customer Experience, Service Experience, Chatbots
By 2020, we all know that AI is more than just a buzzword; in the workplace, it’s already causing major...
Since its beginning in the 2000s, the world of online shopping has been in a constant state of change. Instead of...
Working in customer service - it's not for everybody. Being a customer? Also not for everybody.
