Solvemate blog

October 14, 2019

5 steps to a successful self-service channel

  This certainly isn't news anymore, but customer behaviour and expectations have changed dramatically in the last few...

Sara | Customer Service

October 11, 2019

Announcing our Handbook: “Beginner’s guide to customer service chatbots”

  Today we’re releasing our brand new handbook, “Beginner’s guide to customer service chatbots”.   

Sara | Customer Service, Service Experience, Handbook

September 30, 2019

What everyone should know about customer experience

  Customer experience is a hot topic across industries, and for a good reason: it has been proven to contribute...

Sara | Customer Service, Customer Experience