Solvemate blog

June 4, 2020

Available now: The Customer Service Funnel White Paper

  How to create a state-of-the-art customer service strategy with automation and a human touch   Today we released our...

Sara | Insider, Customer Support, Customer Service, Customer Experience, Service Experience, Handbook, Chatbots, eCommerce

May 20, 2020

6 reasons why customer service agents are everyday heroes

  Often, customer service teams don’t get the love they deserve ﹣ neither from companies nor customers.   

Friederike | Customer Support, Customer Service

April 30, 2020

Show your customers you care—and keep them for life

  Customer service teams are the under-appreciated champions of many companies. Contrary to popular belief, it is the...

Friederike | Customer Support, Customer Service, Customer Experience, Service Experience, Chatbots, Integrations

March 25, 2020

How to deliver stellar customer service with a remote team

  Lots of companies are currently sending their employees home to work remotely. For most, this is uncharted territory.

Sara | Customer Support, Customer Service, Service Experience

March 4, 2020

5 ways to fix customer service (from a HR manager’s perspective)

We all know customer service jobs aren’t easy. Many service departments are encountering a variety of organisational...

Bengi | Customer Support, Customer Service, Customer Experience, Service Experience

February 17, 2020

Customer service - why is it so hard to get it right?

  “We’ll get back to you in 3-5 business days.” “Your call is very important to us, please hold.”   Having to wait a...

Sara | Customer Support, Customer Service, Customer Experience, Service Experience, Chatbots

July 19, 2019

How to combine AI and customer service?

  How to combine AI and customer service?✌️ Can you offer better service, while lowering costs?

Sara | Customer Support, Webinars, AI

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