Solvemate blog

November 5, 2020

Beyond Agile: Empowering customer care

  When I joined Solvemate as Head of Engineering in March 2020, two exciting challenges were waiting for me, of which...

Alexander | Insider, Customer Service, agile

August 20, 2020

6 things we learned shadowing customer service agents

  Customer service is close to our heart. Both support agents and customers are at the core of what we do. 

Karen | Insider, Chatbot, Customer Support, Customer Service

July 2, 2020

Building the case for a customer service chatbot

  During my time at Solvemate, I have met and talked to hundreds of customer service leaders about the needs of their...

Christian | Insider, Product, Customer Service, Chatbots

June 4, 2020

Available now: The Customer Service Funnel White Paper

  How to create a state-of-the-art customer service strategy with automation and a human touch   Today we released our...

Sara | Insider, Customer Support, Customer Service, Customer Experience, Service Experience, Handbook, Chatbots, eCommerce

May 7, 2020

5 benefits a support engineer will bring to your customers (and your product)

  Solvemate is still a fairly young company—we were founded in 2015—but we have dozens of chatbots in action...

Patrick | Insider, Product, Customer Experience, Service Experience

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