Solvemate blog

October 15, 2020

Ultimate guide to boost your self-service strategy

  Did you know that 64% of customers go straight to self-service options to solve their request rather than trying...

Karen | Customer Experience, Service Experience

October 1, 2020

How developing a great engineering culture helps improve customer service

  It’s not about the tools, it’s about the people. Those who are building Solvemate’s customer service automation...

Bogdan | AI, Customer Service

September 17, 2020

4 must-have skills of a chatbot to make customers happy

  Ever had a frustrating experience with customer service? Microsoft's Global State of Customer Service Report 2019...

Jürgen | Customer Service, Chatbots, Integrations

September 3, 2020

Busted: 5 common myths about chatbots

  The customer service chatbot market is still growing and finding its place in the world. 

Bisho | Chatbot, Customer Service, Customer Experience, Service Experience, Chatbots

August 20, 2020

6 things we learned shadowing customer service agents

  Customer service is close to our heart. Both support agents and customers are at the core of what we do. 

Karen | Insider, Chatbot, Customer Support, Customer Service

August 6, 2020

Automation gives consumers what they want (4 insights from customer service leaders)

  The sales team here at Solvemate talks to a lot of people: customer service representatives, operations managers,...

Kelly | Customer Service, Customer Experience, Service Experience, Chatbots

July 23, 2020

How retailers can reduce customer service enquiries during peak season

  Retailers across the globe will already be preparing for the high demand of peak season. But what can they do to...

Laura Physicks | Customer Support, Customer Experience

July 16, 2020

Not all chatbots are the same: How to narrow down your search

  Chatbots have been all the hype for a while now. They can be used for a variety of situations in different...

Friederike | Chatbot, AI, Chatbots

July 2, 2020

Building the case for a customer service chatbot

  During my time at Solvemate, I have met and talked to hundreds of customer service leaders about the needs of their...

Christian | Insider, Product, Customer Service, Chatbots

June 18, 2020

Why omnichannel customer service is flawed—and what you can do about it

  Who hasn’t heard of “omnichannel strategies”? Your service department might even be applying one, proudly offering...

Sara | Customer Support, Customer Service, Customer Experience, Service Experience

June 11, 2020

Why bad reviews are essential for your business

  You wouldn’t ride your bike blindfolded, right? I mean, at least I hope not. Because then you’re destined to crash...

Malene | Customer Support, Customer Service, Customer Experience, Service Experience

June 4, 2020

Available now: The Customer Service Funnel White Paper

  How to create a state-of-the-art customer service strategy with automation and a human touch   Today we released our...

Sara | Insider, Customer Support, Customer Service, Customer Experience, Service Experience, Handbook, Chatbots, eCommerce