GUIDE

How to Create a Customer Service Funnel

Building a state-of-the-art customer service strategy with automation and human touch

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Guide your customers towards a great service experience

Do you want to improve your service experience strategically? Our framework helps you build a strong service funnel supporting your customers at every step of their journey. Download the guide to gain valuable industry insights. Learn how to make service funnel a clear strategy that determines how different types of customer contacts are handled.

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Key Takeaways

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When you make customer service part of your business strategy, you can turn your service experience into a major selling point that will differentiate you from the competition.

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An excellent service experience will not only solve your customers’ problems faster—it can also increase customer satisfaction, reduce churn, increase customer loyalty and sales.

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All channels are not created equal: If applied wrong, omnichannel service tends to lower efficiency and increase contact volumes. Take back control with a service funnel strategy.

Take control of your service experience

More resources for you

Take a look around and explore our various resources: Watch our webinars, read our blog posts, check out our case studies and get insights from our white papers, handbooks and podcasts.

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Blog

How to enable meaningful conversations with customer service automation

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Case study

How Formlabs cut 16% of all incoming customer service requests.

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Webinar Recording

Webinar Customer service trends: How to skyrocket CX in 2021