Guide

Beginners Guide to Customer Service Chatbots

Beginners Guide to customer service chatbots Cover page

Want to offer your customers 24/7 service and have heard chatbots can help but not sure how to get started? Download the Beginners Guide to Customer Service Chatbots to learn how to take the first steps to automating your customer service experience, at scale. Chatbots allow you to automate answers to common, repetitive questions, so your customer service team can focus on the customers with more complex questions that need a human touch. They can help you reduce call time waiting to increase team efficiency and effectiveness. 

Take 7 minutes to read this guide and learn:

  • Benefits of chatbots for your company and customer service team
  • 5 requirements for a successful chatbot project
  • Common goals and KPIs every team should be measuring

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