Understanding customers’ problems and finding the ideal solution in the quickest possible time are skills that outstanding customer service people possess. But they also need smart technology that enables them to work at their best, day in, day out.
Our Art and Science of Customer Services series of guides explores this relationship between human emotion and powerful technology. This first guide looks in detail at how to build a best-in-class customer service team.
Download this guide to learn:
- How to make your workplace more appealing to the best talent
- Why 71% of agents have considered leaving their job in the last 6 months
- How to safely enable remote working without impacting performance
