How to Calculate the Cost of a Customer Service Chatbot

A Handy Guide for First-time Buyers

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Customer service teams today benefit from automation, AI and machine learning to improve efficiency and effectiveness and an improved customer service experience, at scale.  Chatbot adoption has been slower than expected. The vast majority of companies today still haven’t adopted a customer service chatbot.

How do you accurately calculate the savings vs costs of making such an investment?

Download this guide to learn:

  • How implementing a chatbot can actually save you money
  • What you should take into consideration when reviewing different vendors
  • How to accurately calculate both the ROI and the TCO of a modern chatbot

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