How to Improve the Customer Experience (CX) with Automation
Customer experience is one of the most buzzing words and most important matters to master – not only in the service sphere. CX is a clear competitive differentiator. Improving a brand’s overall CX leads to three major business benefits:
- reduced cost
- reduced risk
- increased revenue.
“Customer service is the most important lever of great customer experience.”
Authored by Riccardo Pasto
Forrester (2020), “Customer Service Is The Most Important Lever Of Great Customer Experience”.
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