Best Practices to Deploy Your Chatbot for Maximum Effectiveness



of customers begin with self-service instead of contacting a human agent when engaging with customer service.¹

Deflecting tickets is a good start, but providing a holistic service experience is next level. To deliver effective customer service with automation, you have to do it the right way. 

What to expect from an effective chatbot: 

  • Increased CSAT
  • Increased first contact resolution
  • Increased self-service rate
  • Increased ticket deflection
  • Increased employee satisfaction

¹ Microsoft Dynamics 365 (2020), “Global State of Customer Service”.

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