Best Practices to Deploy Your Chatbot for Maximum Effectiveness
of customers begin with self-service instead of contacting a human agent when engaging with customer service.¹
Deflecting tickets is a good start, but providing a holistic service experience is next level. To deliver effective customer service with automation, you have to do it the right way.
What to expect from an effective chatbot:
- Increased CSAT
- Increased first contact resolution
- Increased self-service rate
- Increased ticket deflection
- Increased employee satisfaction
¹ Microsoft Dynamics 365 (2020), “Global State of Customer Service”.
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