Guide

How to Boost Efficiency With Customer Service Chatbots

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Ticket deflection is a common argument to automate customer service and is perceived as an efficiency booster to get more things done in less time. Yet, there is so much more to it. Deeply connected to personalization and integrations, a top tier chatbot should be able to do more than just provide simple Q&A solutions in order to deflect tickets. An efficient (and in the long-run effective) chatbot solution is able to perform powerful actions.

Some of the major benefits of an efficient chatbot are:

  • Streamlining business processes
  • Gaining new customer insights
  • Context-awareness & multilingual support
“A well-built bot is a service department’s first line of defense, a poorly built bot is a ticking bomb.”

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