Setting the Scene for Customer Service Chatbots
Consumers today expect instant answers to anything they are searching for. So how are brands meeting those expectations? Not very well.
In today’s customer (service) world prevails an invisible chasm of expectations:
of companies believe their service is superior.
of customers feel they receive superior service.
Chatbots are the perfect tool for today’s instant economy by meeting customer expectations and closing the delivery gap. Are you ready to explore their impact on your customer service on a deeper level?
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