Guide

How to Build the Perfect Customer Service Tech Stack

The Art and Science of Customer Service series

How to Build the Perfect Customer Service Tech Stack cover and page preview

There’s a frightening gap between the levels of service that customers expect and what they actually receive from companies.
For example: 70% of customers now expect a company’s website to include a self-service application, but just 37% of customer service agents are satisfied with the current digital solutions their organization offers today.

This guide is designed to help you bridge that gap.

We’ll help you identify what success looks like for you, and how your choice of technology will put you on the path to success.

Download now to discover:

  • Why both employees and customers insist on the best tech (or they’ll go elsewhere)
  • Our 4-step plan to selecting your ideal customer service tech stack
  • 4 real-life examples of companies benefiting from choosing the right tech

 

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