WEBINAR RECORDING
Case Study:
How On Stepped Up Their Customer Self Service Game with Chatbots
30th March 2021
Watch Webinar Recording
30th March 2021
Watch this webinar recording to learn from industry leader On:
What drove them to finally make the decision to invest in a chatbot solution
Results they've seen to date
5 best practices for getting started with chatbots
Speakers
Verena Strunk-Wenzl
Global Head of DTC Customer Service
Verena has more than 15 years experience working with customers across the range of sales, marketing and client services. As global Head of Direct to Consumer (DTC) Customer Experience at On, Verena’s focus is on building an amazing journey for customers as part of On’s core value to ensure happiness delivery across the entire customer experience. Before joining On, Verena held a number of senior marketing positions at companies such as technology companies such as Claranet, Thunderhead and IBM.
Sylvia Jensen
CMO
Sylvia is CMO at Solvemate. Sylvia is responsible for creating the marketing strategy and leading the team to accelerate Solvemate’s growth in key markets using data-driven insights. Over the last 25 years Sylvia has held various marketing leadership roles for technology companies such as Oracle Marketing Cloud, Eloqua, Spryker, Acquia, and WebEx. She thoroughly enjoys the art and science that technology plays in helping marketers develop, deliver and manage amazing digital customer experiences every day.