Create Meaningful Customer Conversations from Automation to Agent
Customers today expect personalized, instant answers and a seamless service experience at every point of contact with your brand. One-click convenience is becoming the norm, and there’s no time that’s more critical than when your customer is having an issue. In this session you’ll discover how to create meaningful conversations from automation to agent.
AI and customer service automation give brands the power to create the highly personalized interactions customers expect via a chatbot that guides them to find the answers instantly or by routing to an agent with all the insight gathered by the chatbot.
Access the webinar recording to learn:
- How to create a seamless, 24/7, customer service experience that meet demanding customer expectations
- That all chatbots are not created equal - the underlying technology has a profound impact on total cost of ownership (TCO)
- The key KPIs your company should be tracking for customer service automation success
- Our predictions for how customer service will evolved by 2025
*About Chief Customer Officer
Once a month, industry leaders in CX join the Chief Customer Officer Live Series. They are committed to delivering transformation strategies that will build agility, speed, intelligence and innovation. CCO UK is a hub for all customer experience leaders, where you can gain insights, offer solutions and network with like-minded CX professionals.
CEO and Co-founder
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