Trust Matters: Scale up with Chatbots to get Closer to Your Customers in Financial Services
As a modern company, Holvi embrace a modern approach to their customer service, seeing automation and self-service as critical to their ability to scale. Always looking for ways to maximize their operational efficiency, the customer service department turned to customer service automation and a chatbot to help them deflect common, repetitive questions so their agents could focus on the more complex cases that required a human touch.
Building trust while implementing self-service automation in the financial services industry is a challenge, but was one that Holvi knew they had to conquer for their business to grow successfully.
In this webinar, you'll learn:
- How to extend your hard-won customer trust while scaling with self-service automation
- Importance of teaching customers how to self-serve
- Creating a seamless automation to agent journey with Solvemate and Zendesk
- How to maintain and improve your CSAT score while automating
VP Customer Experience
Senior Account Executive