How Chilly’s Bottles Masters Seasonal Peaks with Customer Service Automation
Great CX knows no season. No matter how busy it gets for your service team during Black Friday, Cyber Monday or Christmas – delivering a continuously effortless experience for your customers is a must to keep your customers for life and turn occasional buyers into raving fans.
Last Christmas, Chilly's Bottles was forced to shut down their live chat as it was too much to handle for their team. This year, they are prepared and have Chilly-Bot on their side to help them master any season with customer service automation.
In this webinar, you'll learn:
- How Chilly's knew they needed customer service automation and self-service
- The KPIs they measure and the success they've seen
- 5 best practices from Chilly's for getting started with chatbots
Customer Experience Manager
Senior Account Executive
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