Webinar Recording

We’re Not Your Parents’ Bank: Paving New Ways of Customer Experience

According to a Gartner survey, 81% of companies compete mostly or completely on the basis of CX, making CX a key competitive differentiator for financial institutions in 2021 and beyond.

In our session at CX1 World Conference, Julian Schaps, Head of Customer Service at Nuri, and Kelly Davey, Senior Account Executive at Solvemate, explain how Nuri takes this to heart by empowering their customer service team to do their best work and creating improved conversational experiences with Solvemate. They will furthermore touch on their top tips for scaling your customer service via automation.

Access the webinar recording to learn:

  • How Nuri disrupts the industry and shapes the future with new reality banking in Germany
  • Happy agents, happy customers: How Nuri offers better support by empowering their service team
  • Digital always first: Creating improved conversational experiences with Solvemate
  • Top 5 tips for scaling your customer service with automation

Julian Schaps

Head of Customer Service


Kelly Davey

Senior Account Executive

Leading brands rely on Solvemate

Watch the Webinar Recording

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