Webinar Recording

Key Factors for a Successful Customer Service Automation Launch

Chatbots and human agents are not mutually exclusive and it is in the best interest of any business to leverage the synergy between the two to deliver a great service experience. Watch our recorded webinar with Freshworks to hear first-hand from experts all there is to know about launching a chatbot to augment your customer service operations, and learn how to:

  • Make chatbots the front line of your customer support
  • Reduce ticket volume by establishing a seamless integration between your chatbot and helpdesk application
  • Reframe live agent KPIs to ensure a seamless service experience and instant ticket resolution
Solid-Element-Photo-Webinar_AvaneeshRajkumar_Freshworks

Avaneesh Rajkumar

Senior Product Manager

Solid-Element-Photo-Webinar_LucilleGuder

Lucille Guder

Head of Customer Success

Leading brands rely on Solvemate

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