27 April 2021
12:00 BST / 13:00 CET
Like many businesses focused on CX, JustPark was looking for a way to solve most customer service department’s main dilemma: How to reduce the wait time for customers while reducing the workload of customer service agents. Automating customer service at scale with a chatbot seemed like the right technology solution to help them achieve their goals. An important consideration during their search for the right solution was to find a chatbot that would seamlessly integrate into their existing Zendesk platform. The combination of people, processes and technology between Zendesk and the selected Solvemate service automation platform worked so well that JustPark won the Best Technology Integration in Customer and Employee Engage at the 2020 Engage Awards!
Learn how JustPark created an award-winning customer service experience using Solvemate and Zendesk together
How technology helped them improve customer self service rates while increasing the support team's morale
5 top tips for creating an award-winning customer service strategy with customer service automation
How the cost savings of the new solution allowed them to re-invest funds into new departmental projects
Head of Customer Support
Gabor is Head of Customer Support at JustPark with focus on the customer experience. Prior to his career in the world of parking, he worked in hospitality management and in the world of virtual reality gaming, specifically setting up VR arcades in pubs. Gabor was born in Hungary, but grew up in Canada and is a big fan of the startup world, yoga and travel.
Kelly is extremely passionate about customer service and improving customers experiences. When she’s not helping companies improve in those fields, she’s out exploring wine bars, restaurants, or a new city. Originally from North Carolina, she really misses the beach here in Berlin, but loves being close to Spain where you can find her at least twice a year.