How On Stepped Up Their Customer Self-Service Game with Chatbots
Watch this webinar recording to learn from industry leader On
- What drove them to finally make the decision to invest in a chatbot solution
- Results they have seen to date
- 5 best practices for getting started with chatbots
2020 was a year of accelerated change for many retailers and it was no different for the fastest growing running shoe brand On. Already on a trajectory of fast growth, partnering with the likes of Roger Federer and the effects of Covid-19 pushed the demand for their customer service (and their service team) through the roof.
Once they made the decision to invest in a chatbot that could help answer their diversifying audience’s questions in a scalable way, they had no time to lose finding and implementing a solution.
Global Head of DTC Customer Service
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