Webinar recording

How On Stepped Up Their Customer Self-Service Game with Chatbots

Watch this webinar recording to learn from industry leader On

  • What drove them to finally make the decision to invest in a chatbot solution
  • Results they have seen to date
  • 5 best practices for getting started with chatbots

2020 was a year of accelerated change for many retailers and it was no different for the fastest growing running shoe brand On.  Already on a trajectory of fast growth, partnering with the likes of Roger Federer and the effects of Covid-19 pushed the demand for their customer service (and their service team) through the roof.

Once they made the decision to invest in a chatbot that could help answer their diversifying audience’s questions in a scalable way, they had no time to lose finding and implementing a solution.

Verena Strunk Wenzel_On

Verena Strunk-Wenzl

Global Head of DTC Customer Service

Solid-Element-Photo-Webinar_SylviaJensen

Sylvia Jensen

CMO

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