Webinar: Holistic customer service: First contact, delivery and beyond

Shoppers worldwide have higher expectations of service experience than ever before. They want fast answers, quick delivery and competitive prices. This challenge cannot be solved solely by adding more manpower, but by coupling support teams with new service experience technology.


Learn how to meet your customers’ expectations of instant service

Watch our recorded webinar with parcelLab from 30th July, 2020, to hear first-hand from experts.

Want to exceed expectations throughout your sales journey? 66% of customers start with self-service to help solve their requests before contacting a service agent (State of Global Customer Service 2019, Microsoft).

In our joint webinar, Angus (parcelLab) and Kelly (Solvemate) explain how you can use service experience technology to guide and accompany your customers at every stage of your sales journey. Learn to create a streamlined experience - internally and externally. Evaluate your customers’ specific needs to create actionable goals that will improve your service experience.

Improve your conversion and retention with consistent communication
Identify key customer touch points in your sales journey
Increase customer lifetime value by creating positive service experiences