WEBINAR

Zendesk: Leading customer service through change

COMPLETE THIS FORM TO ACCESS THE RECORDING OF THIS WEBINAR

Zendesk-Solvemate-Logos_white

Watch webinar

COMPLETE THIS FORM TO ACCESS THE RECORDING OF THIS WEBINAR

Watch now

Leading customer service through change

These days, business as usual seems like a thing of the past, particularly in customer service: customer requests are peaking, tickets are spiking and messaging channels like WhatsApp are used at blazing speed while the market is volatile and filled with uncertainty. Frustrating experiences for both customers and service agents are the results. Leading through these difficult times is a challenge which many customer service leaders face at the moment.

Learn how to rethink processes, adapt and evolve

In our joint webinar, Andreas Mahl (Zendesk) and Christian Blomberg (Solvemate) discuss current CX trends and in which direction leaders need to drive their customer service based on these industry insights. Moreover, they cover how times of crisis can be an opportunity to rethink processes, adapt and evolve to emerge even stronger afterwards.

Icon_what_kind

Strengthen your customer service sustainably

Icon_evaluate

Integrations can help to keep operations running smoothly

Icon_five_crucial_steps

Lead in times of uncertainty and make the right investments

Speakers

Solid-Element-Photo-Webinar_AndreasMahl_Zendesk
zendesk

Andreas Mahl

Director of Marketing - Central Europe

Andreas is Director Marketing Central Europe at Zendesk. With over 20 years of management experience in market-leading, fast growing technology companies, he loves to promote B2B solutions that simplify complex business processes and that provide high customer value. Andreas likes to discuss ways to proactively provide the best possible customer experiences, and how to offer relevant customer interactions across all channels.

Solid-Element-Photo-Webinar_ChristianBlomberg
solvemate-logo

Christian Blomberg

Chief Customer Officer

Christian is Chief Customer Officer (CCO) and co-founder of Solvemate. Christian has spent the last decade in the SaaS industry across Copenhagen, San Francisco and Berlin. Previous to his work at Solvemate, he was responsible for partnerships, sales and international growth in various leadership roles at Contentful and Podio.

Complete the form to access the webinar recording