WEBINAR

Webinar: Key factors for a successful customer service automation launch

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What you will learn

Chatbots and human agents are not mutually exclusive and it is in the best interest of any business to leverage the synergy between the two to deliver a great service experience. Watch our recorded webinar with Freshworks from 7th May, 2020, to hear first-hand from experts all there is to know about launching a chatbot to augment your customer service operations.

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How to make chatbots the front line of your customer support

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Reduce ticket volume by establishing a seamless integration between your chatbot and helpdesk application

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Reframe live agent KPIs to ensure a seamless service experience and instant ticket resolution

Speakers

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Avaneesh Rajkumar

Senior Product Manager

Avaneesh is a Senior Product Manager with Freshworks’ flagship product, Freshdesk and spearheads the Chatbot initiative. He likes to read books, and build sustainable solutions for the future.

 

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Lucille Guder

Head of Customer Success

Lucille is the Head of Customer Success at Solvemate. Her mission is to make our customers happy and successful with their chatbots. A true Parisian, she loves wine, cheese and croissants, as well as extravagant hairstyles. Lucille enjoys looking after the team by organising social events, as well as traveling around the world as part of her role.

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