How to Create
Meaningful Conversations with Customer Service Automation

Why Meaningful Conversations Matter and How to Create them

In today’s digital world, customer expectations are sky high. Customers expect answers immediately, any time of the day or night. Understanding and meeting these customer expectations is tough and the role of the customer service department is really challenging.

On the one hand, companies and customer service teams want to offer amazing, quality customer service and make every customer happy. On the other hand, technology has enabled consumers to reach out through more and more channels. Customer service teams are often overwhelmed with repetitive questions, they struggle to find the valuable time their customers deserve. Without a way to filter requests it’s also hard to know which questions are easy to answer and which ones will require more work.

We call this the customer service dilemma.

Chatbots are the perfect tool for today’s instant economy, offering an already familiar conversational interface to the user. Yet, despite the fact that they’ve been hyped for years, they haven’t delivered on their promise.