Automated Customer Service & Ticket Handovers
Fill in the form* to learn more about Solvemate's integration with Zendesk and how to Automate Customer Service.
Add a Virtual Agent to Zendesk Chat
Solvemate's Virtual Agent connects to Zendesk Chat and takes care of the repetitive customer service requests. On average, the Virtual Agent solves the requests in less than 18 seconds, and your customer service agents can focus on complex tasks requiring creativity, empathy and care.
Smooth Ticket Handovers
When a customer requests to contact a human agent, Solvemate automatically creates a ticket in Zendesk. The ticket is directly connected to the customer's contact stored in Zendesk, including a chat transcript that enables your service agents to see which questions where asked by the Virtual Agent, and what your customer replied. Nothing will fall through the cracks.
*Free onboarding premium to first 10 Zendesk customers. Save €3.000
Already a Solvemate client? See detailed instructions